- Your Next Chapter Starts With the Right Support
Your vision.
Our global reach.
Build your business
We’ll support the work behind it.
A dependable partner for your operations. Your growth deserves BPO solutions that keep your business moving. Discover Equation | All services
THE EQUATION APPROACH
People.
Process.
Possibility.
One partnership.
Support shaped around you.
- THE EQUATION ADVANTAGE
Your growth deserves
a stronger foundation.
A clear focus on your goals.
A dependable partner for your operations.
Equation Global Services Provides Non Medical Business Process Outsourcing (BPO) Services for Organizations in India and international Markets. From Customer support and telecalling to data processing, bookkeeping assistance and back-office operations, our flexible approach helps simplify daily workflows so your team can focus on its core business.
- WHAT WE DO
BPO solutions that keep
your business moving.
01
Customer Support
Customer service outsourcing across calls, email and chat. Help customers find accurate answers, coordinate follow-ups and maintain clear service records.
- Calls, email & chat
- Query coordination
- Service records
02
Inbound & Outbound Telecalling
Inbound and outbound telecalling support for product inquiries, appointment scheduling, lead follow-ups and professional customer communication.
- Inbound enquiries
- Lead follow-ups
- Appointment scheduling
03
Email & Chat Support
Email and live chat support that follows your approved processes, response standards and escalation guidelines for a consistent customer experience.
- Approved responses
- Routine query resolution
- Escalation coordination
04
Data Entry & Processing
Data entry and data processing services to organize business information, validate records, update spreadsheets and maintain accurate databases.
- Record verification
- Database updates
- Quality checks
05
Bookkeeping Assistance
Bookkeeping and accounting assistance for invoice documentation, expense records and reconciliation support under approved procedures.
- Invoice documentation
- Expense records
- Reconciliation assistance
06
Back-office Operations
Back-office outsourcing for documentation, administrative coordination, digital record management and routine operational reporting.
- Digital documentation
- Workflow coordination
- Operational reports
- INDUSTRIES WE SERVE
Specialist support.
Across every industry.
Explore non-medical BPO services tailored to the customer journeys, records and everyday workflows that keep your industry moving.
- OUTSOURCING FOR YOUR INDUSTRY
IT & Technology
Keep technology customers connected with responsive helpdesk coordination, customer onboarding assistance and reliable administrative support. Our IT outsourcing services help your internal team stay focused on product and service delivery.
- Customer support and ticket handling
- Email and chat assistance
- Customer onboarding coordination
- Data management and administrative support
- OUTSOURCING FOR YOUR INDUSTRY
Real Estate & Property Management
Turn property inquiries into organized next steps. Our real estate back-office support helps coordinate appointment schedules, maintain CRM records and manage lead follow-ups across your property operations.
- Lead follow-ups and inquiry management
- Appointment scheduling
- CRM and database updates
- Administrative coordination
- OUTSOURCING FOR YOUR INDUSTRY
Accounting & Professional Services
Bring structure to day-to-day financial administration. Our bookkeeping support services help accounting and professional service teams organize invoices, expense records and business documents under approved procedures.
- Bookkeeping assistance
- Invoice and expense-record processing
- Document management
- Reconciliation and reporting assistance
- OUTSOURCING FOR YOUR INDUSTRY
E-commerce & Retail
Support your online customers beyond the checkout. Our e-commerce customer service and retail back-office support helps manage product questions, order records, delivery coordination and returns inquiries.
- Order and product inquiries
- Customer email and chat support
- Returns and delivery coordination
- Database and order-record updates
- OUTSOURCING FOR YOUR INDUSTRY
Travel & Hospitality
Give guests and travelers a clear point of contact. Our hospitality and travel BPO support covers booking inquiries, reservation assistance, email communication and customer follow-ups.
- Booking inquiries
- Reservation assistance
- Customer follow-ups
- Email and administrative support
- OUTSOURCING FOR YOUR INDUSTRY
Education & E-learning
Create a smoother journey from inquiry to enrollment. Our education outsourcing support helps institutes and e-learning businesses coordinate student inquiries, follow-ups and administrative records.
- Student inquiry management
- Enrollment follow-ups
- Appointment scheduling
- Administrative and database support
- OUTSOURCING FOR YOUR INDUSTRY
Logistics & Transportation
Keep customers informed while your operations keep moving. Our logistics back-office services support shipment-status inquiries, delivery follow-ups, documentation and transport-related data processing.
- Shipment-status inquiries
- Delivery follow-ups
- Documentation and data processing
- Customer communication
- OUTSOURCING FOR YOUR INDUSTRY
Banking, Financial Services & Insurance
Organize customer-service coordination and essential records with non-medical administrative outsourcing for banking, financial services and insurance businesses. All support is subject to client authorization and applicable requirements.
- General back-office operations
- Order and record management
- Customer and vendor coordination
- Records management, subject to client authorization and applicable requirements
- OUTSOURCING FOR YOUR INDUSTRY
Startups, SMEs & Manufacturing
Build operational capacity around your business priorities. Our back-office services for startups, SMEs and manufacturers support order records, vendor coordination, data entry and everyday administration.
- Non-medical administrative support
- Document and data processing
- Customer-service coordination
- Data entry and administrative assistance
These sectors represent our target markets and service capabilities, not necessarily existing client relationships. Service scope is agreed according to project requirements and applicable regulations.
- OUTSOURCING, EXPLAINED
Clear answers.
Confident next steps.
Understand how our BPO services can fit your business before we define the right scope together.
- BUILT AROUND YOUR BUSINESS
The right support starts
with understanding.
- LET'S MOVE YOUR BUSINESS FORWARD